The fine print

Privacy

Last updated 2026-10-30.

We only collect what we need to run the station, and we never sell it.

Who we are

Triple C (triplec.fm) is run by Triple C Radio Association, a not-for-profit corporation under the Canada Not-for-profit Corporations Act, 152 Strachan Ave, Toronto, Ontario M6J 2S9. It is responsible for the personal information described here. Questions or requests go through our contact form.

What we collect, and why

  • Listening: no account needed. We count how many people are listening, using a random ID your player makes up, so we can see how the station is doing. We don't build a profile of you.
  • Likes: stored against a random ID saved in your browser, or against your account if you make one, so we can remember them for you and see which songs listeners love.
  • Your activity: the songs you hear on our radio (the player checks in every 30 seconds while it plays), songs you play from artists' pages, and what you like, request, follow and say you're going to. It's kept against the same random ID in your browser, or your account if you're signed in, and moves to your account when you sign in or make one. Only you can see the list (Account, Your activity), and you can clear it there at any time. We use it, without names, for the play reports our music licences need and to see how people use the station; artists see totals, never who listened.
  • Accounts: your email, an optional name, and your password (stored scrambled, so even we can't read it).
  • Song requests and messages: what you write and the name you give, shown only to our presenters.
  • Music submissions: your track, contact details, and a record of the licence you agreed to (when, who, and the IP address it came from), so we can review your music and keep a record of permission to play it.
  • Submissions you haven't sent yet: what you type on the Submit page is saved as you go (not your songs, which upload only when you send), so you can come back and finish, and so we can get in touch if you started and didn't. Unfinished ones are deleted after 90 days.
  • Gig listings and venue enquiries: the details you send. Your email is never published; the show details are, once we approve them.
  • Visitor stats: to see how the site is doing, each page you open is counted on our own server: the page, the site that sent you, your browser and kind of device, your time zone and language, and your city (from the same lookup as below). Two random IDs in your browser tell visits apart, and we keep a scrambled code made from your IP address (not the address itself) so we can leave our own visits out; there are no cookies, nothing is shared with anyone, and we can't tell who you are. Counts older than about a year are deleted.
  • Reports: when you report a problem or suggest a fix, what you tell us, any contact details you give, and the IP address and browser it came from, so we can look into it, reply and keep a record. For a copyright notice, we may pass your name and contact details to the person who sent us the content, so they can respond; the form says so before you send it.
  • Technical logs: like most websites, our servers briefly keep IP addresses to stop spam and abuse.
  • Your rough location: to show gigs near you, our server looks up your city from your IP address in a database we keep ourselves. Your IP isn't sent anywhere else, and we don't store the result. If you press "Use my exact location", your browser asks first; your location is rounded to about 100 metres, used only to find shows near you, and remembered only in your own browser.

Who else is involved

  • Our servers run on Fly.io, and the radio stream is delivered by Cloudflare.
  • The gig map's images come from Mapbox (built on OpenStreetMap data). Your browser fetches them from Mapbox, so Mapbox sees your IP address and which part of the map you're looking at, under Mapbox's privacy policy. If Mapbox is unavailable, the map uses OpenStreetMap's own images instead, under the OpenStreetMap Foundation's privacy policy. Venue addresses are looked up with OpenStreetMap's Nominatim service from our server; nothing about you is sent.
  • Emails from us (account links, alerts you sign up for, replies) are sent through Amazon Web Services' email service.
  • Comments and photos posted on artist, venue and show pages are checked against our community rules by Claude, an AI model from Anthropic, before they go up. Anthropic receives the comment and its photos, not your account details, and doesn't use them to train its models.
  • When we contact an artist by text message about their music or shows, the message goes through Twilio.
  • Music videos are embedded from YouTube or Vimeo, and only load when you press play.
  • Fonts are loaded from Google Fonts.
  • The IP-to-city data comes from DB-IP's free database, which we download and keep on our own server.
  • Some artist pictures come from Deezer, Wikimedia Commons and the YouTube API Services. We look artists up by name from our server; nothing about you is sent. YouTube's terms and Google's privacy policy apply to that data.

Your choices

You can ask us to see, correct or delete anything we hold about you, or to take down a track or listing, using the contact form. Clearing your browser's storage resets the random ID on that device.